Thursday, February 16, 2023
HomeCloud ComputingCisco Reside is about Buyer Expertise and we're ALL IN

Cisco Reside is about Buyer Expertise and we’re ALL IN

What per week! Cisco Reside EMEA flew by practically as quick because the digital evolution we’re witnessing earlier than our eyes! It was unimaginable to be there in individual and to see so many individuals on the bottom in Amsterdam. On daily basis was a brand new excessive; from the opening keynote the place I had the pleasure to hitch Wendy Mars, Liz Centoni, Jonathan Davidson, Javed Khan, and Tom Gillis on stage and introduce Greg Swimer, the CTO of Metropolis Soccer Group to learn how Cisco has enhanced ‘the expertise’ for Metropolis Group’s followers all over the world.

There have been a number of key themes dominating Cisco Reside EMEA. Vitality and Sustainability featured excessive, and our Sustainability Zone was buzzing with exercise. I used to be delighted to hitch Gordon Thomson on stage to speak in regards to the function CX can play in driving a extra sustainable future. Our dialog on Good Buildings highlighted many themes together with the numerous priorities from Generations X, Y and Z round what they see as the best office, and the elevated significance of extra sustainable options. At Cisco, we’re future-focused and agile and are trying ahead to seeing what Gen Alpha will need from a office.

Our conversations with analysts have been as candid as ever. It’s refreshing to listen to the place we’re including worth, and the place we could be extra lively. One factor is for certain – Cisco CX is making waves, and our technique is resonating with the market. We convey collectively a uniquely highly effective mixture of human + digital intelligence to empower you – our prospects and companions – to get the outcomes that matter most, quicker!

We had many conversations with attendees, companions, and prospects about new expertise developments rising at a speedy tempo, together with ChatGPT. Actually, this formed my on-stage dialogue with Michael Kämper and Koen Bastiaens, the place we mentioned the necessity for a mixture of human + digital options to assist resolve a number of the most urgent enterprise challenges confronted by firms all over the world. It isn’t simply luck that our CX portfolio provides the most effective of each. We’re right here that can assist you simplify, remodel, and innovate.

In our Innovation session, ‘Creating distinctive experiences with digital and human intelligence,’ Martin Gysi from Swisscom advised us how Cisco’s Digitise Supply helps spur innovation at Swisscom, and we even had a visitor look from Thomas Rasmussen from Norlys who we had featured in considered one of our movies. He advised the viewers in regards to the significance of belief that’s constructed on the human interactions with Cisco.

An enormous congratulations to our EMEA CX Buyer Heroes who collected awards. BT, Allianz, and BBVA all took award well-deserved awards.

I used to be delighted to see our CX stand was all the time a flurry of exercise, particularly round our demos and the Lightning Talks which drew within the crowds. In the event you’d prefer to have a private CX Cloud demo, tell us.

Thanks to all our audio system, attendees, and all these working laborious behind the scenes who made every little thing run easily to make sure the complexities behind the scenes at Cisco Reside disappeared in order that our prospects and companions had the most effective expertise potential. In my keynote, I quoted Johan Cruyff who mentioned, “Enjoying soccer may be very easy, however taking part in easy soccer is the toughest factor there’s.” At Cisco Reside EMEA, you all performed at your best, you took away the complexities and made issues look ‘easy’ to make sure that all attendees had the most effective expertise. That’s what issues most, and we’re ALL IN relating to expertise!

Take a look at how Cisco CX can assist your group with safety, infrastructure transformation, and learn how to optimize IT efficiency.

Please comply with @CiscoCX for the newest CX information and to make certain to not miss replays of the Cisco Reside EMEA classes as they’re out there.




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