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HomeCloud ComputingAWS Chatbot Now Integrates With Microsoft Groups

AWS Chatbot Now Integrates With Microsoft Groups

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I’m happy to announce that, beginning at present, you should utilize AWS Chatbot to troubleshoot and function your AWS sources from Microsoft Groups.

Speaking and collaborating on IT operation duties via chat channels is named ChatOps. It permits you to centralize the administration of infrastructure and purposes, in addition to to automate and streamline your workflows. It helps to supply a extra interactive and collaborative expertise, as you possibly can talk and work along with your colleagues in actual time via a well-known chat interface to get the job carried out.

We launched AWS Chatbot in 2020 with Amazon Chime and Slack integrations. Since then, the panorama of chat platforms has developed quickly, and lots of of you are actually utilizing Microsoft Groups.

AWS Chatbot Advantages
When utilizing AWS Chatbot for Microsoft Groups or different chat platforms, you obtain notifications from AWS providers straight in your chat channels, and you’ll take motion in your infrastructure by typing instructions with out having to modify to a different software.

Usually you need to obtain alerts about your system well being, your price range, any new safety risk or threat, or the standing of your CI/CD pipelines. Sending a message to the chat channel is so simple as sending a message on an Amazon Easy Notification Service (Amazon SNS) subject. Due to the native integration between Amazon CloudWatch alarms and SNS, alarms are routinely delivered to your chat channels with no extra configuration step required. Equally, due to the mixing between Amazon EventBridge and SNS, any system or service that emits occasions to EventBridge can ship data to your chat channels.

However ChatOps is greater than the flexibility to identify issues as they come up. AWS Chatbot permits you to obtain predefined CloudWatch dashboards interactively and retrieve Logs Insights logs to troubleshoot points straight from the chat thread. You can even straight sort within the chat channel most AWS Command Line Interface (AWS CLI) instructions to retrieve extra telemetry information or useful resource data or to run runbooks to remediate the problems.

Typing and remembering lengthy instructions is troublesome. With AWS Chatbot, you possibly can outline your individual aliases to reference regularly used instructions and their parameters. It reduces the variety of steps to finish a activity. Aliases are versatile and might comprise a number of customized parameters injected on the time of the question.

And since chat channels are designed for dialog, you can too ask questions in pure language and have AWS Chatbot reply you with related extracts from the AWS documentation or assist articles. Pure language understanding additionally permits you to make queries resembling “present me my ec2 situations in eu-west-3.”

Let’s Configure the Integration Between AWS Chatbot and Microsoft Groups
Getting began is a two-step course of. First, I configure my staff in Microsoft Groups. As a Groups administrator, I add the AWS Chatbot software to the staff, and I pay attention to the URL of the channel I need to use for receiving notifications and working AWS sources from Microsoft Groups channels.

Second, I register Microsoft Groups channels in AWS Chatbot. I additionally assign IAM permissions on what channel members can do on this channel and affiliate SNS subjects to obtain notifications. I’ll configure AWS Chatbot with the AWS Administration Console, an AWS CloudFormation template, or the AWS Cloud Improvement Equipment (AWS CDK). For this demo, I select to make use of the console.

I open the Administration Console and navigate to the AWS Chatbot part. On the highest proper facet of the display screen, within the Configure a chat shopper field, I choose Microsoft Groups after which Configure shopper.

I enter the Microsoft Groups channel URL I famous within the Groups app.

Add the team channel URL to ChatbotAt this stage, Chatbot redirects my browser to Microsoft Groups for authentication. If I’m already authenticated, I shall be redirected again to the AWS console instantly. In any other case, I enter my Microsoft Groups credentials and one-time password and wait to be redirected.

At this stage, my Microsoft Groups staff is registered with AWS Chatbot and able to add Microsoft Groups channels. I choose Configure new channel.

Chabot is now linked to your Microsoft Teams There are 4 sections to enter the main points of the configuration. Within the first part, I enter a Configuration title for my channel. Optionally, I additionally outline the Logging particulars. Within the second part, I paste—once more—the Microsoft Groups Channel URL.

Configure chatbot section one and two

Within the third part, I configure the Permissions. I can select between the identical set of permissions for all Microsoft Groups customers in my staff, or I can set Person-level roles permission to allow user-specific permissions within the channel. On this demo, I choose Channel function, and I assign an IAM function to the channel. The function defines the permissions shared by all customers within the channel. For instance, I can assign a job that enables customers to entry configuration information from Amazon EC2 however not from Amazon S3. Below Channel function, I choose Use an current IAM function. Below Present function, I choose a job I created for my 2019 re:Invent discuss ChatOps: chatbot-demo. This function provides read-only entry to all AWS providers, however I might additionally assign different roles that might permit Chatbot customers to take actions on their AWS sources.

To mitigate the chance that one other particular person in your staff unintentionally grants greater than the required privileges to the channel or user-level roles, you may also embody Channel guardrail insurance policies. These are the utmost permissions your customers might need when utilizing the channel. At runtime, the precise permissions are the intersection of the channel or user-level insurance policies and the guardrail insurance policies. Guardrail insurance policies act like a boundary that channel customers won’t ever escape. The idea is much like permission boundaries for IAM entities or service management insurance policies (SCP) for AWS Organizations. On this instance, I connect the ReadOnlyAccess managed coverage.

Configure chatbot section three

The fourth and final part permits you to specify the SNS subject that would be the supply for notifications despatched to your staff’s channel. Your purposes or AWS providers, resembling CloudWatch alarms, can ship messages to this subject, and AWS Chatbot will relay all messages to the configured Microsoft Groups channel. Due to the mixing between Amazon EventBridge and SNS, any software capable of ship a message to EventBridge is ready to ship a message to Microsoft Groups.

For this demo, I choose an current SNS subject: alarmme within the us-east-1 Area. You may configure a number of SNS subjects to obtain alarms from varied Areas. I then choose Configure.

Configure chatbot section fourLet’s Take a look at the Integration
That’s it. Now I’m prepared to check my setup.

On the AWS Chatbot configuration web page, I first choose the Ship check message. I even have an alarm outlined when my estimated billing goes over $500. On the CloudWatch part of the Administration Console, I configure the alarm to put up a message on the SNS subject shared with Microsoft Groups.

Inside seconds, I obtain the check message and the alarm message on the Microsoft Groups channel.

AWS Chatbot with Microsoft Teams, first messages received on the channel

Then I sort a command to grasp the place the billing alarm comes from. I need to perceive what number of EC2 situations are working.

On the chat shopper channel, I sort @aws to pick out Chatbot because the vacation spot, then the remainder of the CLI command, as I’d do in a terminal: ec2 describe-instances --region us-east-1 --filters "Identify=structure,Values=arm64_mac" --query "Reservations[].Cases[].InstanceId"

Chatbot solutions inside seconds.

AWS chatbot describe instances

I can create aliases for instructions I regularly use. Aliases could have placeholder parameters that I may give at runtime, such because the Area title for instance.

I create an alias to get the record of my macOS occasion IDs with the command: aws alias create mac ec2 describe-instances --region $area --filters "Identify=structure,Values=arm64_mac" --query "Reservations[].Cases[].InstanceId"

Now, I can sort @aws alias run mac us-east-1 as a shortcut to get the identical outcome as above. I can even handle my aliases with the @aws alias record, @aws alias get, and @aws alias delete instructions.

I don’t learn about you, however for me it’s onerous to recollect instructions. Once I use the terminal, I depend on auto-complete to remind me of varied instructions and their choices. AWS Chatbot provides related command completion and guides me to gather lacking parameters.

AWS Chatbot command completion

When utilizing AWS Chatbot, I can even ask questions utilizing pure English language. It will possibly assist to seek out solutions from the AWS docs and from assist articles by typing questions resembling @aws how can I tag my EC2 situations? or @aws how do I configure Lambda concurrency setting?

It will possibly additionally discover sources in my account when AWS Useful resource Explorer is activated. For instance, I requested the bot: @aws what are the tags for my ec2 sources? and @aws what Areas do I've Lambda service?

And I obtained these responses.

AWS Chatbot NLP Response 1AWS Chatbot NLP Response 2Due to AWS Chatbot, I spotted that I had a rogue Lambda perform left in ca-central-1. I used the AWS console to delete it.

Out there Now
You can begin to make use of AWS Chatbot with Microsoft Groups at present. AWS Chatbot for Microsoft Groups is offered to obtain from Microsoft Groups app at no extra value. AWS Chatbot is offered in all public AWS Areas, at no extra cost. You pay for the underlying sources that you just use. You would possibly incur costs out of your chat shopper.

Get began at present and configure your first integration with Microsoft Groups.

— seb



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